It can be very disastrous when you are going to select the wrong ISP. To ensure that you won’t go wrong with your choice, you have to think of many factors such as the uptime, capacity, field response and equipment. If you are going to choose an ISP, don’t just make a choice based on familiarity and price. Because of the abundance of the ISPs these days, it can be tempting to just simply go with the cheapest or the quickest option. This can save you some money in the short-term but doing this may end up causing you more headaches and lost productivity.
Here are some things that you need to consider when you select an ISP. You have to look at the uptime commitments. You should know that of the promises made by the ISPs, none is surely worth anything when the ISP will not fulfill the uptime commitments. Circuits simply need to work. If they won’t, then those organizations are going to depend on the backup service. You must find service legal agreements which provide real and measurable targets for the uptime and not just 99.9 percent operational guarantees. You should insist on certain wording that would govern what would happen if there is service failure.
The speed is also another factor that you must consider. Many of the customers would tend to rate the ISP just on advertised downstream speeds. While there are many ISPs which promote 5 mbps or a much faster service to the businesses, such claims should be tested. Marketing claims are at times excessive and there are many excuses. Prior to ordering, you need to ask from the other clients about what they have experienced so that you can have an idea about the ISP’s downstream speeds. You may also test all the new circuits’ speeds the day that they are being installed. Also, you may find the ISPs with the quickest upload and download speeds being tested by the users in different parts of the world with the use of the speedtest.
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Customer service and technical support must be great. You should know that even the best connections would encounter problems and the chances are you will have a question or a problem that you must address. If things would go wrong, you should have a very accessible technical support. You need to choose an ISP that provides technical support which meets your requirements.
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Know that price is the factor that must be least considered when you choose an ISP. You should focus on the field response, the uptime, the service accessibility as well as the capacity due to the internet circuits nowadays. If you are going to consider the price, you should compare apples to apples.